OmniAgency Privacy Policy

OmniSportsGroup ("Company," "we," "us," or "our") operates OmniAgency (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when using the Service, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Organization and company information
• Athlete profile data (biographical information, statistics, contracts, NIL deals)
• Payment and billing information
• Communications and correspondence with us

Automatically Collected Information

When you access the Service, we may automatically collect:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken within the Service)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Send SMS/text message notifications (with your consent)
• Monitor and analyze usage and trends to improve the Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. SMS/Text Message Privacy

Types of SMS messages we may send:

• Appointment and meeting reminders
• Event notifications and schedule updates
• Contract and deal status alerts
• Account verification codes
• Important account notifications

We will never send: Marketing messages, promotional offers, or messages to users who have not explicitly opted in.

4. How We Share Your Information

We may share your information in the following situations:

• Within Your Organization: With other users in your organization who need access to perform their duties
• Service Providers: With third-party vendors who assist us in operating the Service (hosting, analytics, payment processing, SMS delivery)
• Legal Requirements: If required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls limiting who can access your data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of receiving SMS messages by replying "STOP"
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at support@omniagency.app.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We use the following third-party service providers:

• Payment processing (Stripe)
• SMS delivery (Twilio)
• Email services (SendGrid)
• Cloud hosting and storage services

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and shared
• The right to delete personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." You are advised to review this Privacy Policy periodically for any changes.

14. SMS Notifications

OmniAgency offers SMS notifications for event reminders, task assignments, deal updates, and account alerts. By enabling SMS notifications in your Profile Settings, you consent to receiving these messages.

• Messages are transactional and operational only — no marketing or promotional content
• Message frequency varies based on your notification preferences and organization activity
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message, toggling off SMS in Profile Settings, or contacting support@omniagency.app
• Reply HELP to any message for assistance

For full details, see our SMS Consent Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: